We’re open Monday – Friday, 10 a.m. – 5:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery is £6.99 on orders within UK mainland, contact us for other counties.

Which payment methods are accepted in the Online Shop?

We accept, most major Credit Card, PayPal and Apple Pay..

How long will delivery take?

We aim to have your order with you within two weeks but often get it to you sooner.

How secure is shopping in the Online Shop? Is my data protected?

We use online security to protect your data, please ensure the padlock is visible in your URL bar to verify a secure connection!!

What exactly happens after ordering?

your order is immediately sent for processing, it will join a queue for manufacture personalisation and dispatch, you can also keep track of your order by clicking the “track your order” via the menu.

Do I receive an invoice for my order?

Yes, you will receive a receipt for all orders via email.

Can I Return My boxes if they have been personalised?

Personalised items are none returnable, We can only refund on faulty Goods, your statutory rights are not effected.

Send us an email